Documentation and operations for phone systems
Every customer's phone system, circuit, handset, number and password in one place your team controls, with remote monitoring for the sites you support.
Who it's for
For the people who keep the phones working
MSPs and phone system dealers
You support dozens or hundreds of customer sites. Conduit gives every technician the same record of each one: what's installed, how it connects and how to get in.
Telecom and IT teams
You run phones across many locations. Keep the PBXs, circuits, numbers and handsets documented in one place, not in a binder or a departed colleague's head.
Field technicians
On site, on a phone: fill in the site-visit form, take the photos and leave knowing the documentation is done.
What's inside
One record for every site you support
What's installed, how it connects, how to get in and what changed, written down the same way by everyone on your team.
- Customers and sitesParent and child accounts, with a documentation health score for each.
- Phone systemsComponents, cards, handsets, numbers and circuits, with topology diagrams.
- Password vaultEncrypted, tied to the device, revealed only by people allowed to.
- Site visitsForms and workbooks that finish the documentation on site, with a PDF.
- Remote monitoringSite agents that watch the connection and fix the common faults.
- Config backupsMitel, Avaya, MikroTik and Linux backups, and weekly discovery.
- IntegrationsZoho CRM and Desk, Zoho sign-in, ZeroTier and an API.
- ControlCustom roles, an audit log down to the field, and a recycle bin.
Remote site monitoring
Know a site is down before the customer calls
A small agent at each site checks in every five minutes, watches the path to the phone system and tries the gentlest fix first.
- Set up with one command, or push the agent to a site remotely
- Healthy, issues and gone-quiet sites at a glance
- Diagnose the path to the phone system and fix it in one click
- Reboots only as a last resort, at most once an hour
Built to be trusted
Your customers' systems deserve careful hands
Canadian
Built and supported in Canada, by a team that runs it for every site it supports.
Invitation-only accounts
Nobody can sign up uninvited. Your administrators decide who gets in and what each person can do.
Two-step verification
Authenticator-app codes on sign-in, which administrators can make mandatory.
Encrypted offsite backups
Nightly encrypted backups kept away from the servers Conduit runs on, and passwords encrypted at rest.
See Conduit with your own sites in mind
Tell us about the phone systems you look after, and we'll walk you through Conduit on a call.