Features

Everything about a phone system, in one place

Customers and sites, phone systems and their parts, passwords, site visits, monitoring and backups, documented the same way by everyone on your team.

Customers and sites

Accounts the way your customers are organized, with a quick read on how well each one is documented.

Parent and child accounts: Head offices, branches and standalone customers, with the documentation for each site where it belongs.
Documentation health: Every account shows how complete its documentation is, so gaps get filled before the next outage finds them.
Notes, files and resources: Keep notes, documents and quick captures on the account, next to the systems they describe.
Search everything: One search box, or ⌘K / Ctrl+K from anywhere, across accounts, systems, numbers and devices.

Each phone system gets one page with everything a technician needs, from the overview to the access details.

Components and cards: PBXs, gateways, SBCs and routers with their management IPs, web admin and remote-access addresses, plus cards with part numbers, serials and warranty dates.
Handsets, numbers and circuits: Every handset, phone number and circuit on the system, in its own list.
Topology diagrams: Diagrams drawn from what's documented, which you can also edit by hand.
Photos and documents: Attach photos and documents, and mark them up with the built-in editor: crop, rotate, arrows and text.
Replacement history: When a component, card or handset is swapped, the old one stays in its history.
Import from Mitel backups: Bring in a Mitel backup and Conduit creates the components, circuits and handsets for you.

Passwords live with the device they unlock, encrypted and hidden until someone with permission reveals them.

Encrypted and hidden: Passwords are encrypted and stay masked until a person whose role allows it chooses to reveal one.
Tied to the device: Each password belongs to the component it unlocks, and can hold a one-time-code secret too.
One-time share links: Send a password to a vendor with a link that works once.

Documentation that gets done on site, not three weeks later.

Site-visit forms, no sign-in needed: Forms for Avaya IP Office, Mitel MiVoice Business and general visits save as you go, take photos and backups, and create a draft system with a PDF.
Network intake and sign-off: A network intake workbook and an installation completion sign-off, each with a PDF to share.
Notified when it's in: Your team gets an email when a form is submitted.

A small agent at each site watches the connection to the phone system and fixes the common problems before anyone calls.

One-command setup: Set up a site agent on a Raspberry Pi with one command, or push the agent to a site remotely.
A fleet at a glance: Each agent checks in every five minutes, and the fleet page shows which sites are healthy, which have issues and which have gone quiet.
Diagnose and fix: Test the path from the site to the phone system, and fix what's found with one click.
Gentle self-healing: When the uplink drops, the agent tries the gentlest fix first. A reboot is the last resort, at most once an hour, and it stops after two that don't help.

Know what's configured, and have a copy when it matters.

Config backups: Backups of Mitel MiVoice Business, Avaya IP Office, MikroTik and Linux devices.
Weekly discovery: Discovery probes run every week, so the documentation keeps up with the network.
Topology from the network: Read live network data from MikroTik and Linux devices to map how a site is connected.

Conduit fits into an MSP's day rather than adding another island.

Zoho: Import accounts and contacts from Zoho CRM, sign in with Zoho, and read and comment on Zoho Desk tickets.
ZeroTier: Sync network members and authorize them in one click.
An API: API keys and an OpenAPI reference for your own scripts and integrations.

Your team, your rules, and a record of every change.

Invitation-only: Nobody signs up on their own. Administrators invite each person.
Roles and permissions: Custom roles decide who can view, edit or reveal passwords.
Two-step verification: Authenticator-app codes on sign-in, which administrators can require.
Audit log and history: Who changed what and when, down to the field, plus a recycle bin for anything deleted by mistake.

Tell us about the phone systems you look after, and we'll walk you through Conduit on a call.