Guide
Bell, Rogers and TELUS business bills: getting the full bill
Many Canadian carriers email a 'your bill is ready' notice with a link rather than the bill itself. To check a bill properly, or have software read it, you need the full PDF or a detailed export from the carrier's business portal. Here's how to get each, carrier by carrier.
Updated
PDF or portal export?
- The PDF bill is the bill as the carrier prints it. Many carriers can attach it to each bill email if you turn on paperless or e-bill delivery with attachments.
- A spreadsheet export (CSV or Excel) from the carrier's business portal often carries more detail than the PDF, such as cost centres, sites and sub-accounts for every line.
Conduit TEM reads both. PDFs and photos of paper bills are read by Conduit AI; exports from the Bell, Rogers and TELUS business portals are read directly.
Carrier by carrier
Menu names change often and differ between personal and business accounts, so these notes say what to look for rather than where to click. If you can't find a setting, your carrier's business support line can tell you what your account offers.
| Carrier | What to look for |
|---|---|
| Bell | Paperless or e-bill settings in your Bell business account; choose to receive the PDF if offered. Bell business portals can also export billing detail as CSV. |
| Rogers | Paperless billing or bill notification settings in your Rogers business account. If you only get a link, download the PDF or export the billing detail. |
| TELUS | E-bill or paperless settings in your TELUS business account. TELUS business exports (CSV or Excel) are a good option when emails only carry a link. |
| Fido | Owned by Rogers. Bill emails are often a notice with a link; download the PDF from your Fido account. |
| Virgin Plus | Owned by Bell. If bill emails only link to your account, download the PDF there. |
| Freedom Mobile | Paperless billing in your Freedom account. If you only get a link, download the PDF. |
| Videotron | E-bill or paperless settings in your Videotron business account. If the email only links to the bill, download the PDF. |
| Cogeco | Paperless billing in your Cogeco account. If you only get a notice, download the PDF from the account. |
| Shaw | Shaw is now part of Rogers, and some Shaw Business accounts have moved to Rogers billing. Check whichever account your bills now come from. |
Getting every carrier's bills into one place
With several carriers and accounts, bills arrive in different inboxes on different days. In Conduit TEM, each organization gets a bill inbox address: give it to your carriers as the billing email, or forward bill emails to it from your own mailbox. Bills that arrive as attachments are read automatically; a link-only email shows up as such, so you know to download that one.
The help centre has the details: get PDF bills from your carrier and your bill inbox.
Have a bill in hand? The free bill check accepts the carrier's PDF or a CSV or Excel export, up to 10 MB.
FAQ
Common questions
- Why does my carrier only email a link to my bill?
- Many carriers send a 'your bill is ready' notice by default. Business accounts can often get the PDF attached by turning on paperless or e-bill delivery with attachments; if not, download the PDF or a CSV or Excel export from the business portal.
- Can Conduit TEM read Bell, Rogers and TELUS portal exports?
- Yes. Conduit TEM reads CSV and Excel exports from the Bell, Rogers and TELUS business portals directly, and Conduit AI reads PDF bills and photos of paper bills from any carrier.
See what we'd find on your bill. Free.
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